Shipping, Returns and Warranty Policy
What are you shipping rates
Orders $99 and over have free shipping
Orders under $99 have a flat rate of $9.99
All international orders have a flat rate fee of $34.99.
Faster shipping options available at check out
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Duties and taxes for orders in the USA?
United States shipments may be subject to such import taxes, customs duties, and fees, these such fees are established once they arrive at your country. Any and all additional charges for customs clearance are the client’s responsibility Unfortunately, we have no way of establishing the fees precisely.
Can I return my product?
At our company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns of items that are in new, unused condition, with original tags attached, and in their original packaging. To initiate a return, please provide us with an original receipt/invoice or gift receipt.
Please note that the returned item(s) must be shipped back to us within 30 days from the date that the order was originally shipped. Once we receive your returned item(s), we will issue a credit back to your account in the same form of payment that was used to purchase the item(s). The credit should appear on your next statement. You will also receive an email confirmation once the return processing is completed.
We want to make sure that you are completely satisfied with your shopping experience with us. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are always here to assist you.
What are the return fee's?
At our company, we understand that sometimes items may need to be returned. For your convenience, we offer a hassle-free return policy that allows you to return any item with ease.
However, please note that we do charge a return fee for our items. If you need to return any items, the return fee is $14.99.
We want to ensure that you are fully informed of all fees associated with your purchase, so please keep these return fees in mind when making your purchase decision. Our customer service team is available to answer any questions you may have about our return policy or fees. Thank you for choosing our company for your shopping needs.
How do I track the return I’ve sent back by mail?
You can track the status of your return in your return confirmation email. Please allow 2 – 4 business days for us to process your return, and up to one week after the processing period to receive a refund to your original form of payment.
How long will it take to process my refund if I’ve returned an item by mail?
Please allow 2–4 business days for us to process your return, and up to one week after the processing period to receive a refund to your original form of payment.
What is the warranty on your products?
All of our bags, wether from our winter or summer collection, have a one (1) year warranty on manufacturing defects.
Our inflatable paddle boards and docks have a two (2) year warranty on manufacturing defects.
How does the warranty work?
Subject to applicable conditions and exclusions, our products are guaranteed against any possible defects in terms of material and workmanship, for (1) one-year, from the date of purchase (proof of purchase required).
The warranty does not cover normal wear and tear, incorrect usage, accidents or use in extreme temperatures. We will repair or replace (with an identical or similar product) the product without charge if it proves to be defective.
The variations in color and texture are characteristics of tanned leather and suede. Please refer to our Leather care card for further information on caring for your item.
For any inquiries, please contact customer service by email.
Make sure to include:
- photo of your item
- photos of the item clearly showing the problem
- a copy of the proof of purchase (original receipt)
After evaluation, our customer service will be in-touch and will coordinate the situation.